Course Outline:

This is a short job preparation programme tailored specifically to people who are wanting or are returning to work in the Contact Centre Environment.

Because we recruit for the industry we are able to tailor the programme according to what our clients require for their teams. We are extremely good at what we do and we know how to help you overcome any barriers to get you into employment.

Our Programme includes the following:

Call Centre Industry Introduction

  • An overview of the Call Centre Industry in Auckland, the labour market and what to expect in the call centre environment
  • How to get through Call Centre Assessment Centres
  • Inbound and Outbound aptitude testing

Team Building exercises

  • Building on confidence to work with others
  • How to contribute to the team in the call cetre environment

Job Search Preparation

  • CV Preparation, Review and Rewrite
  • Interview Coaching
  • Job Search
  • Group and One-on-one coaching

Placement Opportunities with our client

  • Standard Business Checks when placed into employment
  • Ongoing Post Placement Support

What you will gain from our course is extremely valuable, effective and our results speak for themselves!

To qualify, participants must meet the qualifying criteria under the Work and Income requirements. To inquire, please get in touch with us.

Free Phone: 0508 225 523

Email: callus@callcentrepeople.co.nz

Note: When emailing please use the subject heading “Skills for Industry”